What is your shipping policy?
Since most of our products are made to order, it takes between 2-7 business days to print your item(s) and ship them out.
Shipping time will depend on your location and selected shipping method, so please allow for 3-12 additional days for your order to arrive once shipped. Some orders with multiple items may be shipped separately (at not extra cost to you).
If your order has not arrived in the expected time frame, please email us at firstname.lastname@example.org with your name and order number and we will look into it right away.
How much does shipping cost?
Shipping costs depend on your location and the method of shipping. You'll be able to review your shipping and handling costs at checkout before you finalize your purchase.
What is your return policy?
Underground Printing offers Free Returns and Exchanges! Your satisfaction is guaranteed or we will refund your entire purchase within the first 30 days of the date you place your order. If you would like to return or exchange any item, please visit the Returns Page. You will be provided with USPS label to return your items for refund or exchange - at no charge to you.
Do I have to create an account to place an order?
No you don't! However, we recommend creating an account if you would like the ability to refer back to previous orders or check on tracking.
How do I access my account?
There is a Log In link at the upper right-hand corner. Simply click this link, and enter your email and password. After logging in successfully, you will be on your "Account Details and Order History" page.
Can I check my order history online?
Only if you have created an account. Log in to your account. You will see your previous orders listed under the heading "Account Details and Order History."
Note: To check on the status of a Return/Exchange, you need to visit our Returns Page, which is different than your account.
How can I contact you?
For the quickest response, email us at email@example.com with your comments, questions or concerns. You can also call us between 9 a.m. and 5 p.m. EST at 800-242-4787, but generally we are quickest with email.
Does your apparel come in color combos or sizes not shown on the website?
Currently most of our apparel comes only in the color combinations and sizes shown on the site. Email us at firstname.lastname@example.org if you have a color combo suggestion.
I have a discount code, how do I use it?
If you have a discount code, you will be prompted to enter it on the last page of checkout.
Is there sales tax?
Appropriate sales tax will be added to all states and jurisdictions necessary. To check for your address please proceed to checkout. If you have questions about how we calculate sales tax please reach out to us at email@example.com.
How can I be sure that my credit card transaction is safe and secure?
We process credit card purchases through Shopify Payments, a leading online payment gateway. With this system, you can rely on secure credit card transactions. As an added precaution, we do NOT store credit card information. Therefore, you need to re-enter this information needs each time you place an order for your financial safety. Learn more at https://www.shopify.com/
Will my personal data remain private after I order?
Any information you submit is 100 percent private and confidential and WILL NOT be sold, loaned or rented to other companies or third parties. WE DO NOT STORE CREDIT CARD INFORMATION. Your trust and confidence is our No. 1 priority. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we use Authorize.net to handle all online transactions.
Is Bulk/Wholesale pricing available?
Bulk/Wholesale pricing is available for some of our products. If you are a retailer or looking to place a large order, please email us at firstname.lastname@example.org for bulk ordering information.
Can I use a Visa/MasterCard Credit Card Gift Card?
We cannot guarantee that you will be able to use one of these gift cards because we are not able to verify billing information. However, these cards SHOULD work if you call the number on the back of the card and register your information with the company.
Can I add your URL to my website?
You certainly can! We appreciate all the linkage you can give us.
Can I have an order shipped internationally?